Questions about a ticket you bought
Bookings and payments on BestLines are processed by the Infobus (BusSystem) platform. For refunds, date changes, name corrections or boarding issues, the fastest way is Infobus’ 24/7 support. Have your ticket or order number ready.
- Phone (Ukraine): +38 044 22 88 022, toll-free within Ukraine: 0 800 60 32 14
- Phone (Poland): +48 22 208 19 32
- Telegram: @INFOBUS_HELP_LINEbot
- Viber: Infobus · WhatsApp: +420 727 952 973
- E-mail: info@infobus.eu
- Hours: 24/7
To cancel a ticket yourself through the link in your email, see Bus ticket refund.
Contact BestLines
For questions about the website, partnerships or advertising, contact us directly.
- E-mail: [EMAIL]
- Phone: [PHONE]
- Telegram: [TELEGRAM]
- Hours: [HOURS]
Each trip is operated by the bus company named on the ticket. Carrier contacts are on their pages under Bus companies.